Dashboard FAQ

What are the password requirements?

A character string with the following requirements:

  • A minimum of 8 characters
  • At least one lowercase letter
  • At least one uppercase letter
  • At least one number
  • At least one non-alphanumeric character (such as one of the following: !, @, #)
  • Is not the same as the username
  • Not the same as the previous 10 passwords

Can I set an expiration date for a user password?


How many invitees can an account have?


How does provisioning and unprovisioning access work?

The master account can invite three types of users: Administrators, Agents, and Read-Only.

  • Admins have the privileges as the master, which includes creating, deleting and changing settings inside experiences, analyze and update verification results, and invite additional users.
  • Agents can review verification data and update results.
  • Read Only users cannot make changes, but can analyze data and take notes. This type of access is recommended for auditors.

Does the system offer audit logs and/or user access reports?

Yes, audit logs are available per verification to check who's altered a record.

What is the difference between a Rejected Validation and a Manual Review?

"Rejected Validation" results if a customer is under your age threshold or if a fraud attempt is detected by failing any of the validations.

"Manual Review" results if the mistake is due to a negligent error rather than deliberate fraud. Common mistakes might include blank data, missing documents or failed liveness.